How long does a typical repair take?
Most repairs are completed within 1–3 days, depending on part availability.
Do you use original spare parts?
Yes, we use genuine and high-quality replacement parts.
What if my device has multiple issues?
We’ll assess all problems and provide a detailed quotation before proceeding.
How do I use a coupon code?
Enter the code at checkout in the “Apply Coupon” field.
Do coupons expire?
Yes, every coupon has a validity period mentioned with it.
Are prices inclusive of VAT?
Yes, unless otherwise stated, all prices include VAT.
Do you offer bulk purchase discounts?
Yes, discounts are available for orders more than KES 5,000.
How long does delivery take?
Within Mombasa: 24–48 hours. Nationwide: 2–5 business days.
Do you offer same-day delivery?
Yes, same-day delivery is available in Mombasa for selected items.
Can I track my order?
Yes, tracking details are shared once your order is dispatched. Or you can track it here
Are software issues covered by warranty?
No, warranties cover only hardware defects, not software.
What voids the warranty?
Physical damage, liquid damage, or unauthorized repair will void the warranty.
What items are eligible for return?
Products must be unused, in original packaging, and returned within 7 days.
How long does a refund take?
Refunds are processed within 3–5 working days after approval.
Are repairs refundable?
Repair service fees are non-refundable, but parts may be replaced under warranty.
Which payment methods do you accept?
We accept Mpesa, bank transfers, and major credit/debit cards
Is cash on delivery available?
Yes, cash on delivery is available within Mombasa.
Are my payment details secure?
Yes, payments are processed via SSL-secured and trusted gateways.
Do you deliver on public holidays?
Unfortunately we do not deliver on Public Holiday. However, we prioritize deliveries placed before public holidays to ensure they arrive shortly after. If you have a unique request please Call us on +254793940993 Currently, deliveries are not available on the public holiday itself. If you’re unsure about the timing of your order, let us know and we’ll be happy to check.
Will i receive an invoice for my order?
You’ll receive an invoice via email as soon as you confirm your order. You can also access it anytime through your online account. Log in here to Print or Donwload you Invoice.
Have Questions?
We’re here to help! Feel free to email us at info@fonfixrepairs.co.ke, call us at 0793 940 993, or reach us on WhatsApp for quick assistance.