Exchange/Return Policy

1. Introduction

At Fon-Fix Repairs, we are committed to providing our customers with high-quality products and professional repair services. If for any reason you are not completely satisfied with your purchase or service, we offer a fair and simple return and exchange policy to ensure your satisfaction.

2. Eligibility for Returns

• Timeframe: Returns or exchanges are accepted within 5 business days from the date of delivery or service completion.
• Condition: Items must be unused, undamaged, and in their original packaging with all accessories intact.
• Proof of Purchase: A valid receipt or invoice from Fon-Fix Repairs is required for all returns or exchanges.

3. Types of Returns

• Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately for assistance.
• Exchanges: We offer exchanges for different models or colors of the same product (subject to availability and price difference).
• Repair Issues: For repair-related issues, we will inspect the device and either fix the issue under our repair warranty policy or offer a replacement part where applicable.

4. Return Process

To initiate a return or exchange, please contact us through any of the following methods:

• Phone: 0793940993
• Email: [your business email here]
• Location: Mombasa, Kenya

Once your return request is approved, kindly return the product to our shop. Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly delivered by us.

After inspection, your refund or exchange will be processed within 5 business days.

5. Non-returnable Items

• Used or damaged items not caused by our handling.
• Products with missing parts, packaging, or accessories.
• Items sold during clearance or promotional offers.
• Customized or special-order parts.

6. Refunds

• Approved refunds will be made via the same payment method used during purchase.
• Refunds may take up to 5 – 10 business days to reflect, depending on your payment provider.
• Delivery or service fees are non-refundable.

7. Customer Responsibilities

• Return Shipping: Customers are responsible for return shipping unless otherwise approved by Fon-Fix Repairs.
• Product Inspection: We reserve the right to inspect returned products before approving a refund or exchange.

8. Policy Updates

We reserve the right to update or modify this policy at any time. Any updates will be posted on our website with an updated “Effective Date.”

9. Legal Disclaimers

All returns are subject to approval and at the discretion of Fon-Fix Repairs. We reserve the right to refuse returns that do not meet the conditions stated above.

10. Contact Us

If you have any questions regarding our return or exchange policy, please reach out:

• Fon-Fix Repairs
• Phone: 0793940993
• Email: info@fonfixrepairs.co.ke
• Location: Mombasa, Kenya