Shipping Policy

1. Introduction

Thank you for shopping with Fon-Fix Repairs! We appreciate your business and are committed to ensuring your products reach you quickly and safely. This Shipping Policy explains our delivery options, timelines, and related terms for orders made through our shop or online platform.

2. Processing and Delivery Times

• Orders within Mombasa are typically delivered within 72 working hours.
• Orders to other towns in Kenya are delivered within 4 working days.
• Delivery times may vary depending on product availability, order verification, or custom product assembly (if applicable).
• You will receive a notification once your order has been shipped.
• Please note that all delivery times are estimates and not guaranteed.

3. Shipping Rates

• Free Delivery: Orders above KES 5,000 qualify for free shipping nationwide.
• Standard Delivery Fee: Orders below this amount will attract a delivery charge of KES 500.
• Please ensure your delivery details are accurate to avoid any delays or additional costs.

For upcountry deliveries, shipping is available to major towns only. If your area is not covered, kindly contact us for special arrangements.

4. Order Pick-Up

Customers within Mombasa may choose to pick up their orders directly from our shop. Please confirm pickup availability with us before collection.

• Operating Hours:
  
  • Monday to Friday: 9:00 AM – 6:00 PM
  • Saturday: 9:30 AM – 5:00 PM
  • Sunday & Public Holidays: Closed

5. Order Tracking

Once your order has shipped, you will receive a confirmation message with delivery details. You can contact us for updates on your order through:

• Phone: 0793940993
• Email: sales@fonfixrepairs.co.ke

6. Order Changes & Cancellations

• If you wish to modify or cancel your order, please contact us as soon as possible.
• We will do our best to accommodate changes before the order is shipped.
• Once an order has been shipped, it cannot be canceled or modified.

7. Lost or Damaged Packages

• In the unlikely event that your package is lost or damaged in transit, please contact us immediately.
• We will work with our courier partner to locate the package or issue a replacement where applicable.

8. Returns & Exchanges

For details about returns or exchanges, please refer to our Return & Exchange Policy.

9. Payment

• Full payment is required before dispatch or collection of any order.
• Accepted payment methods include M-Pesa, Airtel Money, and Credit/Debit Cards.

10. Contact Us

If you have questions about your order or our shipping process, feel free to contact us:

• Fon-Fix Repairs
• Phone: 0793940993
• Email: info@fonfixrepairs.co.ke
• Location: Mombasa, Kenya