Privacy Policy

1. Introduction

Welcome to Fon-Fix Repairs (“we”, “our”, “us”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when you use our services or visit our website.

2. Information We Collect

We may collect and process the following personal information:

• Personal Identification Information: Name, phone number, email address, and physical address.
• Service Information: Details related to device repairs, sales, or services requested.
• Payment Information: When you make payments, we may collect necessary details to process your payment (we do not store full card details).
• Technical Data: IP address, browser type, and other technical information automatically collected when you visit our website.
• Communication Data: Information you provide when you contact us via phone, email, WhatsApp, or our website.

3. How We Use Your Information

We use your personal information to:

• Provide our repair, installation, and sales services.
• Process payments and issue receipts.
• Communicate with you regarding your orders, inquiries, or support requests.
• Improve our products and customer experience.
• Comply with legal and regulatory obligations.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information.
We may share your data only with:

• Service Providers: who help us operate (e.g. couriers, payment processors).
• Legal Authorities: if required by law or to protect our rights.

All third parties are required to handle your data securely and use it only for the purpose it was shared.

5. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, or loss.
However, please note that no electronic storage or transmission over the internet is 100% secure.

6. Your Rights

Under the Kenya Data Protection Act, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your personal information.
• Withdraw consent to data processing where applicable.

To exercise these rights, contact us using the details below.

7. Retention of Information

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law.

8. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Fon-Fix Repairs
Phone: 0793940993
Email: info@fonfixrepairs.co.ke
Location: Mombasa, Kenya